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Posts: 2
Registered: ‎12-21-2020

Bestbuy & UPS lost my 2K+ laptop. UPS ready to pay but Bestbuy wont do paperwork to settle claim

REGRETTING placing a $2K+ laptop order with BestBuy. Its been two months now and Never received laptop nor refund. BestBuy service and backoffice has gone in circles for over 4 times now to get a refund for a package that was lost/misplaced by UPS which UPS found out after quick investigation of my complaint over a month back. UPS has provided a claim number for refund/compensation but they need paperwork from BestBuy (the shipper) to settle the claim. BestBuy instead of doing their job of providing paperwork and working with their shipper, keeps closing my case asking me to go to UPS and Law enforcement without understanding that I've done it already ! Ehhh.
Why cant BestBuy just finish the paperwork with UPS and refund their customer has been at loss for over two months ? Arn't the backoffice and customer service people trained to do this ?
I'm posting here after being exhausted spending over 18-20hrs and over dozen calls with BestBuy customer service and UPS since early Dec. Still No resolution. Is this how you guys treat your Elite Plus Customer ? Can someone here help me with this issue ?
Any other customers facing similar problems ?
Posts: 705
Topics: 31
Kudos: 137
Solutions: 50
Registered: ‎02-08-2019

Re: Bestbuy & UPS lost my 2K+ laptop. UPS ready to pay but Bestbuy wont do paperwork to settle claim

Hey, Gauthamshoppin,


Thanks for reaching out to us here on the Best Buy Forums. I am so sorry to hear that your laptop never arrived! I can imagine the disappointment here, and further, your frustration that you are still waiting for a resolution after several months.


This doesn't sound like the service that we strive to provide, and I apologize for any inconvenience here. It's never ideal to be in limbo, and to be waiting for a refund or resolution of any kind. I would like to take a closer look into this and see what I can do to help out. 


So that I can get started, please send us a private message with your full name, email, and phone number. Looking forward to hearing from you!




Meg|Social Media Specialist | Best Buy® Corporate
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