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Posts: 1
Registered: ‎05-02-2019

Bestbuy Payment Problem

I paid with paypal on Bestbuy buying a Macbook Pro 13'. During the placing order process, it said that my payment failed, but for some reason on my paypal it shows that I placed the order and it is pending.

Posts: 5,865
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Registered: ‎12-23-2016

Re: Bestbuy Payment Problem

Hello, KhanhD24,


Welcome to the Best Buy Community forums. Thanks for getting in touch with us about this. I’m sorry about the confusion on your order.


It can sometimes take a little time after an order is cancelled to reflect on your PayPal account. That said, I’d be happy to check it out for you on our end.


Please reach out to me through a private message by using the link in my signature. I’ll need your name, email address, phone number, and order number to get started.


Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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