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Posts: 1
Registered: ‎10-28-2020

Bestbuy Keeps Cancelling My Order - Wondering if my Account is Banned / Flagged

Bestbuy.com keeps cancelling my orders the moment I purchase them.

I have tried to purchase the new ipad Air 4th generation and an Apple Pencil (2nd generation)

Whenever I make the purchase through Bestbuy.com, the purchase gets cancelled under the excuse that "Best buy cannot process my order" or "Bestbuy has issues verifying my information".

 

I have tried to contact Bestbuy over the phone and through the online chat. But the agent Joshua ended the chat before I could get anything resolved. I'm wondering if my account is banned or flagged. All my online orders get cancelled and they are still issuing reward certificates to my account. 

Posts: 1,797
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Registered: ‎11-23-2018

Re: Bestbuy Keeps Cancelling My Order - Wondering if my Account is Banned / Flagged

Hi, SignatureEve1, and welcome to our online community!

 

Thank you for posting on our forum for support, although I hate to hear you've been having issues placing orders online. I can imagine this to be frustrating, and I'm happy to do what I can to help.

 

To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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