BestBuy.com

[PWM]

Hello,

We had ordered a new fridge and install with a relocate on the old (1 year old - also from BB).  The installers scratched the front door panels of our current fridge on our doorway (very badly) and had put in a claim.   I have heard nothing in a week, and no one will return our calls.  

Could someone possibly help us out here? 

Thanks!

[MeghanM-BBY Social Media Specialist]

Hi, PWM,

Welcome to our Forums. We appreciate you taking the time to reach out to us here. I'm sure that was a very disappointing experience to have installers damage the fridge. I'd be happy to assist you where I can. When a damage claim is submitted, the customers are typically sent an email from our insurance company Sedgwick that will give you next steps and request information. Can you tell me if you have received that email?

Sincerely, 

[PWM]

I have not heard anything from them, no.

[MeghanM-BBY Social Media Specialist]

Hi, PWM,

That is unfortunate. Would you be so kind as to Private Message me via the blue button near my signature and provide your name, phone number, and email so I can check into this further for you?

Sincerely,