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New Member
Posts: 2
Registered: ‎11-11-2022

BestBuy installers damaged our property, won't return emails/calls!

Hello,

 

We had ordered a new fridge and install with a relocate on the old (1 year old - also from BB).  The installers scratched the front door panels of our current fridge on our doorway (very badly) and had put in a claim.   I have heard nothing in a week, and no one will return our calls.  

 

Could someone possibly help us out here? 

 

Thanks!

Posts: 126
Topics: 1
Kudos: 16
Solutions: 10
Registered: ‎12-07-2021

Re: BestBuy installers damaged our property, won't return emails/calls!

Hi, PWM,

 

Welcome to our Forums. We appreciate you taking the time to reach out to us here. I'm sure that was a very disappointing experience to have installers damage the fridge. I'd be happy to assist you where I can. When a damage claim is submitted, the customers are typically sent an email from our insurance company Sedgwick that will give you next steps and request information. Can you tell me if you have received that email?

 

Sincerely, 

Meghan|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎11-11-2022

Re: BestBuy installers damaged our property, won't return emails/calls!

I have not heard anything from them, no.

Posts: 126
Topics: 1
Kudos: 16
Solutions: 10
Registered: ‎12-07-2021

Re: BestBuy installers damaged our property, won't return emails/calls!

Hi, PWM,

 

That is unfortunate. Would you be so kind as to Private Message me via the blue button near my signature and provide your name, phone number, and email so I can check into this further for you?

 

Sincerely,

 

Meghan|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!