Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 3
Registered: ‎07-18-2019
Accepted Solution

BestBuy.com Wouldn't Allow Cell Phone Purchase

Hi,

 

I was trying to buy an iPhone XR 128gb on Tuesday night. I had put my payment info in and everything. All I had to do was click two check marks for Verizon contract agreement to submit my order. No matter what I tried it would not allow me to place the order. Ironically, I was trying to place the order via my iPhone 6. So I gave up and figured I would try on my PC the next day, Wednesday. So I go to my cart yesterday and the phone price has jumped $100 because the $150 off promotion is now only $50 off. I called bestbuy customer service and they told me they couldn't do anything, they suggested I go to the store and ask a manager to apply the $150 promotion. Went to the store today and the manager said they couldn't. I've had this iPhone 6 since 2015 and really wanted to upgrade. Does Best Buy want my money? I'm hoping there is a solution where I can still purchase this phone through Best Buy with the $150 off promotion. If not, I'll simply have to shop around and wait until Black Friday I suppose. I use Best Buy for all my electronics purchases and would like to do business with you again. Please advise.

 

Victor

Posts: 404
Topics: 20
Kudos: 64
Solutions: 77
Registered: ‎10-19-2017

Re: BestBuy.com Wouldn't Allow Cell Phone Purchase

Hi there, Victor,

 

Thanks for becoming a new member of our community! We love to get new members and are excited to have a Marine join us. While we wouldn't be able to match a previous sale price, our sales do fluctuate often. We recommend keeping an eye on our site for those future sales and let us know if we can be of any help in the future.

 

Faith|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎07-18-2019

Re: BestBuy.com Wouldn't Allow Cell Phone Purchase

Well, given the fact the website wasn’t working correctly I don’t see this as a typical request of, “I want the sales price after the fact.” I had added payment information and everything but the website wouldn’t allow me to complete acknowledgement of the contract. So I’ll be doing my best to avoid making my iPhone XR purchase via Best Buy.