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Posts: 4
Registered: ‎06-08-2020
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BestBuy Gift Card Refund not Received

I had ordered a canon lens and had used 10 gift cards and credit card for the payment. Later I got an email that there was issue with payment authorization with one of the gift cards and so I called BestBuy support and they told me that the issue is on BestBuy side and is it possible to use a credit card to pay the amount (equal to the gift card amount) to complete the order. And that I would receive the amount back to the gift card (which I received).

Later the order was getting delayed and so I had to cancel it. I canceled the order on 06-02-2020 and have still not received the refund on the 9 gift cards which were processed for the order.

I did a live chat with support on 06-03-2020 and I was told that it can take upto 48 hrs to receive the refund.

I did a live chat with support on 06-04-2020 and I was told that it usually takes 30 mins to receive the refund to gift card and that I should call the BestBuy support. So I called the support and I was told that it can take upto 72 hrs to receive the refund.

I then called the support on 06-05-2020 and I was told that it can take upto 6-7 days to receive the refund.

 

Can someone please check into this as I need to make a purchase using those cards?

 

Thank you.

 

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Posts: 4
Registered: ‎06-08-2020

Re: BestBuy Gift Card Refund not Received

I am still to receive a resolution. Everytime I call BestBuy (+1-888-237-8289) I get different answer. Last time I was told that there is an escalation request raised (which apparently no one was working on because it was not assigned correctly) and that funds have been released and I would receive the refund within 1 week. It's more than a week now and I am still waiting for the refund. Today I was on hold for 30 mins when the representative was checking all the details and then he said he will have to raise escalation request to get my refund. Before I could talk the call got disconnected. This is so frustrating. I am an BestBuy elite plus member and I think I need to move my business to other retailes. 

 

CAN SOMEONE PLEASE HELP ME?!!

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Registered: ‎08-21-2017

Re: BestBuy Gift Card Refund not Received

Hello, rohantandel22,

 

Thank you for taking the time to visit our community forums. I know if I'm ever expecting a refund I want to receive it as quickly as possible. While it sounds like our phone agents are working on this, I would be happy to see how I may be able to help.

 

I'd like to begin by reviewing your case history and will need a few more details to do so. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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Posts: 4
Registered: ‎06-08-2020

Re: BestBuy Gift Card Refund not Received

I am still waiting on this. Can someone please help? 

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Registered: ‎09-29-2008

Re: BestBuy Gift Card Refund not Received

Welcome back, rohantandel22.

 

If you'll please send me a private message with the information that Andrew requested above, I'll be happy to help look into your concerns.

 

I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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Registered: ‎06-08-2020

Re: BestBuy Gift Card Refund not Received

Received the refund finally. Thanks eveyone for the help.

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Registered: ‎11-29-2016

Re: BestBuy Gift Card Refund not Received

Welcome back, rohantandel22,

 

It's been our pleasure to help!  Hopefully you won't run into any similar issues like this in the future, but if you do, please don't hesitate to return to our Support Forums again, and we'll be happy to assist in any way we can.

 

Have a great day,

SeanM|Social Media Specialist | Best Buy® Corporate
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