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Posts: 1
Registered: ‎03-24-2020

BestBuy Fraudulent Shipment

[ Edited ]

I purchased what I thought was a new AMD ThreadRipper 3970 from bestbuy.com last week, only to receive a fraudulent shipment of a ThreadRipper 1900x (a 3-year-old CPU and > $1800 difference) wrapped inside the packaging of the item I thought I was purchasing. Photos linked at bottom. There was also no order form included in the box. From tracking, it looks like it shipped out of Bronx, NY. What's going on here? 


1. Where are you sourcing your products that even make this possible?

2. Why should I ever buy anything from your online store ever again? 

 

I've been an incredibly loyal customer over the years, currently an elite plus member, and am very disappointed and frustrated by this experience. 

 

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Posts: 22,492
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Registered: ‎10-10-2012

Re: BestBuy Fraudulent Shipment

Good Morning, shaundubs,

 

The last thing we would want is for any customer to receive the wrong item from what they ordered, and I apologize that this occurred here.  I’m afraid I wouldn’t really be able to answer the questions you have about what happened with this order, but I’m happy to help if I can.

 

Since posting, were you able to get this resolved?  If not, please send me a private message with your full name, email address, phone number, and order number.  You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.

 

Sincerely,

Bill|Senior Social Media Specialist | Best Buy® Corporate
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