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Posts: 1
Registered: ‎11-17-2019

BestBuy Denied Return



I went into my local store the other day with a product I purchased about 2 weeks ago. It was still within the allotted return time. They told me it was still pending investigation because the product I was returning was a replacement from the first one. I found a cheaper one through Craigslist so I didn't need it anymore. I am wondering when the investigation will be closed so I can return it because it's a significant amount and it's taking up a lot of my credit limit. 

Thank you,


Posts: 549
Topics: 23
Kudos: 115
Solutions: 33
Registered: ‎07-23-2018

Re: BestBuy Denied Return

Hi there, Kammmy,


Thanks for taking the time to connect with us about this! We would love to get more clarity around the details of this.

Would you be able to send us a Private Message via the blue button in my signature? Please include your full name, email address, phone number, order number, and any additional details about this that may be pertinent. 

We look forward to hearing from you!

Austin|Social Media Specialist | Best Buy® Corporate
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