BestBuy.com

[cardex]

Placed pokemon pre-order by April 02. Expected to be delivered by Nov.15. The game was shipped on Nov.14 and since then no update on tracking status. 

Called Best Buy yesterday and the customer service said the package is lost. Fine, just ship it again.

When I check the delivery date now, it's Nov. 26! Even I placed a new order today the webpage said it could be delivered by Nov. 21! 

I called the customer service again and they said that's how the warehouse worked and they can't do anything about it.

Basically I have to wait for 11 days after the game is released to get a "pre-order" game. Please Best Buy, have a responsibility to your customer. 

[Quinton-BBY Social Media Specialist]

Hey, cardex,

Thanks for taking the time to create a profile and connect with the community here on the Best Buy Forums.

Waiting for packages is never fun, especially when it is something you pre-ordered. While it seems that you have been given the most up to date information regarding your package, I’d be happy to double check and see if there is any additional information available.

To do so, I would need you to send me a private message by clicking on the blue box in my signature below. There, please provide your full name, email, phone number, and order number.

Regards,