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New Member
Posts: 3
Registered: ‎01-18-2023

Best buy should help on this matter,

[ Edited ]

Hi, 

 

I have placed an order with bestbuy  on Nov1 2022

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 Fedex shows it delivered on Nov 2 and Fedex put a picture as a proof of delivery where no packages were in the picture, they simply took a picture of entrance and said its delivered, 

 

I called fedex and best buy more than 100 times, and no one is trying to take responsibility, Fedex us telling me to call bestbuy and best buy is telling to contact fedex. 

 

Fedex told me to ask best buy to file a shipper claim or a letter of authorization to let me file a claim, its been 2 and half months, they are playing like anything

 

Link provided by fedex as a proof of delivery

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every agent tells they feel sorry and feel the pain and tell me they are either escalating to the backend team or arranging a call with super visor, but nothing happened and I havenot received any call or an email from bestbuy, 

I called their, corporate office but still it routes to the call center people. 

Best buy, Please help

Posts: 174
Topics: 3
Kudos: 31
Solutions: 15
Registered: ‎11-24-2021

Re: Best buy should help on this matter,

Hello, mahesh3359,

 

Welcome to the Best Buy Forums!

 

I had a package go missing over the recent holidays as well, it was incredibly frustrating working with the carrier toward a resolution. I would be happy to look into this order for you. Your order number, and link to proof of delivery, have been removed from your public post to protect your privacy. Can you send a Private Message with the information below so that I can look up your My Best Buy account?  You should be able to send a Private Message by clicking the button to the right of my signature below!

 

  • Name
  • E-mail Address
  • Phone Number
Josh|Social Media Specialist | Best Buy® Corporate
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Posts: 174
Topics: 3
Kudos: 31
Solutions: 15
Registered: ‎11-24-2021

Re: Best buy should help on this matter,

Thank you for sharing your information with me, Mahesh. I am going to look into this order for you, I will be in touch when I have more information for us!

 

Josh

Social Media Specialist

Best Buy Corporate

Josh|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-18-2023

Re: Best buy should help on this matter,

Hi, Please, let me know since its a week, I havent heard anything

Posts: 174
Topics: 3
Kudos: 31
Solutions: 15
Registered: ‎11-24-2021

Re: Best buy should help on this matter,

Hi, mahesh3359,

 

I have responded to your Private Message, and will continue our conversation there!

Josh|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-18-2023

Re: Best buy should help on this matter,

Where do I see the private message reply?
Posts: 174
Topics: 3
Kudos: 31
Solutions: 15
Registered: ‎11-24-2021

Re: Best buy should help on this matter,

After you sign in to your account you should see the link to your private messages near the top right of the window!

Josh|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!