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Posts: 1
Registered: ‎12-21-2019

Best buy refused to refund me for stolen package

I had order an iphone 11 on 11/17/2019 and when i recieved my box it was empty. I called ups and they say they refunded the amount to best buy. Best buy also refused to give me my refund. Ive been calling back and forth for a month and both parties tell me they haven't been contacted and i have to talk to the other company. When i call best buy they deny that they have approved my refund but the investigation was resolved. its been over a month and my iphone hasn't beed replaced or refunded. So basically UPS says the refunded the seller (BestBuy) but Bestbuy doesn't want to refund me (the buyer). What do i do.
Posts: 524
Topics: 30
Kudos: 150
Solutions: 25
Registered: ‎10-03-2017

Re: Best buy refused to refund me for stolen package

Hey, Marcosg951,


Welcome to the Community Forums!

I love my iPhone 11 and the thought of opening an empty box would be devastating to me. I too would want to get this taken care of as soon as possible and I hope that our team is able to help out. It seems like you've contacted us and UPS a few times about this, but didn't get any solution that worked for you. While I can't make any guarantees at this point in time, I'm more than happy to take a look into this with you to see what I can uncover and do to help. 


When you have a free moment, please send me a Private Message with your full name, email address, phone number and order number. To send me a Private Message, you can click the blue button next to my name in my signature. 


Thanks for writing to us about this, and I look forward to working with you more on this!

Cameron|Social Media Specialist | Best Buy® Corporate
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