12-21-2019 08:41 PM
12-26-2019 05:16 PM
Welcome to the Community Forums!
I love my iPhone 11 and the thought of opening an empty box would be devastating to me. I too would want to get this taken care of as soon as possible and I hope that our team is able to help out. It seems like you've contacted us and UPS a few times about this, but didn't get any solution that worked for you. While I can't make any guarantees at this point in time, I'm more than happy to take a look into this with you to see what I can uncover and do to help.
When you have a free moment, please send me a Private Message with your full name, email address, phone number and order number. To send me a Private Message, you can click the blue button next to my name in my signature.
Thanks for writing to us about this, and I look forward to working with you more on this!