11-19-2019 11:36 PM
Im trying to place an order in best buy but my orders are cancelled immediately. I used to order many times before and I have'nt change my payment details and billing address. Tried to contact best buy chat support but they we'rent able to help. Anyone here can assist me please? Ive seen the same concerns with mine are getting resolved here. Thank you
11-21-2019 12:30 PM
Hi there, old_school08,
Welcome to our community, and thank you for taking the time to write in to us.
Placing orders online is a great way to shop, so I can certainly understand wanting to check on why your orders may be cancelling. Typically, this occurs when we are unable to verify the billing information provided on the order, or if it does not match with what your banking institute has on file. With that being said, I see you have sent me a private message regarding this as well, and I'll be following up with you there briefly.