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New Member
Posts: 1
Registered: ‎02-18-2021
Accepted Solution

Best buy gift card issues

I received a $25 Best Buy gift card for Christmas. I have tried to use it online to purchase Microsoft points for use on my Xbox. I get an email confirmation on the order then within 30 minutes it gets cancelled. Best Buy phone customer service says you don’t allow gift cards to be purchased with other gift cards. That answer is bogus. I should be able to purchase anything at Best Buy using a Best Buy gift card I was given. The Microsoft points are the only thing I want. How do we resolve this issue?
Valued Contributor
Posts: 2,204
Registered: ‎02-07-2011

Re: Best buy gift card issues

The answer is correct. You can't purchase a gift card with a gift card do to fraud issues in the past.