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Posts: 6
Registered: ‎08-10-2019
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Best buy employees lied about expected delivery service; still says item is in stock at the store

I bought an Oculus Quest headset on 8/1/19 at Bestbuy. The employees told me that it would be shipped by 8/3/2019, however, my shipment hasn't arrived yet and frankly I'm really angry since the item was at the store where I could have canceled the shipment and gotten the VR headset at the store. I even called customer support but they still couldn't help me. I get this message

We're sorry, we're working on getting it to you soon. If we can't ship it by Sun, September 1, we'll let you know and cancel the order."

 

I'm sorry, I'm not going to wait an entire month to get an item where I could have just got at the store. 

 

Thanks.

New Member
Posts: 6
Registered: ‎08-10-2019

Re: Best buy employees lied about expected delivery service; still says item is in stock at the stor

If anyone can help me on this situation and not leave this unanswered that would be extremely helpful, i just want to fix the situation.
New Member
Posts: 3
Registered: ‎08-10-2019

Re: Best buy employees lied about expected delivery service; still says item is in stock at the stor

They want you to wait a month? That is insane.
New Member
Posts: 6
Registered: ‎08-10-2019

Re: Best buy employees lied about expected delivery service; still says item is in stock at the stor

Yeah, because US federal law says if the package isn’t shipping during 30 days the customer can either extend the deadline or cancel.
New Member
Posts: 6
Registered: ‎08-10-2019

Re: Best buy employees lied about expected delivery service; still says item is in stock at the stor

If anyone can please help me thanks.
Best Buy Employee
Posts: 960
Registered: ‎01-09-2015

Re: Best buy employees lied about expected delivery service; still says item is in stock at the stor

It generally takes the moderators a few days to reach your post in the queue, please be patient as they work down to your post. I can provide some information: The email you received is a placeholder any time they were unable to ship your item. It could ship faster as more become available, but it is true that if we do not receive any more from the manufacturer that they will automatically cancel your order. For specifics, the moderators will ask for some information to look at your exact order.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 6
Registered: ‎08-10-2019

Re: Best buy employees lied about expected delivery service; still says item is in stock at the stor

Thanks, I’ll wait for an answer, I can usually respond pretty quickly.
Posts: 1,910
Topics: 189
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Registered: ‎07-06-2009

Re: Best buy employees lied about expected delivery service; still says item is in stock at the s...

Hello, Cynical1276,

 

Welcome to our Best Buy Support forum! We appreciate you taking the time to reach out to us regarding your Oculus Quest order. I got the Oculus Go headset when it first came out and loved that. Now since they released the Oculus Quest, it looks pretty amazing, and I can appreciate wanting to get it as quickly as possible. 

 

I'd be happy to take a look into your order to see what might be going on, and if there are any options at this time to get this to you faster. Can you please send me a Private Message using the button in my signature below and include your name, phone number, email address, and order number? 

 

Thank you,

Melissa|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 11
Registered: ‎08-13-2019

Re: Best buy employees lied about expected delivery service; still says item is in stock at the s...

This is typical customer service at Best Buy. No answers and nobody is authorized to do any thing. They will tell you anything to get you off the phone and wait for something that is never going to come. They make you call different departments as if it is your resonsibility to decipher their arcane structure and computer system.  I know because I have been getting the run-around about a product for 6 weeks now.

New Member
Posts: 6
Registered: ‎08-10-2019

Re: Best buy employees lied about expected delivery service; still says item is in stock at the stor

I got the package this morning at 11:00AM, thanks.