07-17-2021 06:23 AM
These are forums run by Best Buy Corporate. If you have an issue with a store you can post your complaint here and a BBY Mod can address it.
07-17-2021 10:18 AM
07-17-2021 11:23 AM
Hi there, Manohar91!
Thank you for joining our online community and writing to us for support. I'd be more than happy to provide some information.
So you're aware, Best Buy conducts business through our retail store locations in the U.S., Puerto Rico, Mexico, and Canada. Each of those sales forces have their own online presence, operating under http://www.Bestbuy.com, http://www.BestBuy.mx, and http://www.BestBuy.ca. In the U.S., we also maintain http://www.BestBuyBusiness.com and http://www.Geek Squad.com
There are three ways to purchase products & services from us. The first being visiting one of the sites mentioned earlier. Secondly, visiting one of our retail locations is another. Finally, US customers may call us at (888) BEST-BUY or (888) 237-8289, customers in Canada may call (866) BEST-BUY or (866) 237-82-89, and customers in Mexico can use (800) BEST-BUY or (800) 237-8289.
We do not conduct business via apps such as WhatsApp or the like. Anyone who claims to be acting on our behalf while communicating through such an app is indeed an impostor, regardless of any purported proof. Providing fake documentation such as badges, letterheads, certificates of guarantee, photos of products, etc., is a common tactic used by scammers. Best Buy is in no way affiliated with these people, so please be cautious going forward. I would recommend contacting your local authorities if any money has changed hands between you and an individual such as whom I've described.
Please feel free to ask any additional questions you may have. Stay safe out there!