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Posts: 1
Registered: ‎11-22-2022

Best buy Shipt delivery issue

Hi. I placed an order that was supposed to be delivered today. The mouse I ordered is being fulfilled by Shipt. I just checked and the order status says ‘Arriving Today’, but Shipt tracking info is now showing ‘Cancelled’ and there is no explanation. I would like to receive my order, but am now confused about the status.

I tried asking through the online chat, but the Customer Care agents can’t help. Every time, they’ve try to transfer me to a specialist, but I end up stuck with a ‘One moment…’ message and nothing happens.
Posts: 178
Topics: 11
Kudos: 30
Solutions: 10
Registered: ‎11-08-2021

Re: Best buy Shipt delivery issue

Hello, jmkc.


Welcome to the Community Forums! We are happy to have you join us! I do wish it were under better circumstances. I can understand how seeing your order cancelled isn't ideal. I'd be happy to take a look.


To get started, please use the blue button next to my signature to send me a Private Message. Please be sure to include your name, phone number, and email. If you have your order number handy, please send that as well. Thanks!



April|Social Media Specialist | Best Buy® Corporate
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