BestBuy.com

[Owen489489]

Hello, 

I am very frustrated with Best Buy customer support. I ordered a MacBook Pro 14 inch and had it delivered with SIGNATURE REQUIRED. Best Buy decided to just leave it on the porch. The package was stolen and a police report has been filed. I have provided Best Buy all information necessary, and they are refusing to provide any assistance whatsoever. They "terminated" the investigation and said they couldn't do anything despite the fact that it was their drivers fault (it was same day delivery). Never ordering from Best Buy again. 

[Ravi-BBY Social Media Specialist]

Hi there, Owen489489, 

Thanks for reaching out to us here on Best Buy Forums, although I wish it were under better circumstances. I can certainly understand your frustration with a lost item. 

I'd be happy to look into this closer and assist where possible. To get started, kindly send me a private message with your full name, phone number, and email address, along with your order number.

[Owen489489]

It says I have 'reached limit for private messages'. It won't let me message you. 

[Owen489489]

Hello?? I ahve tried clearing cache and cookies as suggested. Still can't send private message. This level of support is absurd. 

[hockeycanuckjc Community Veteran]

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@Owen489489 wrote:

Hello?? I ahve tried clearing cache and cookies as suggested. Still can't send private message. This level of support is absurd. 

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These forums are not for immediate support. A mod will respond back when they can. 

[Ravi-BBY Social Media Specialist · Accepted solution]

Hi, Owen489489,

In general, clearing your browser’s cache and cookies then logging back in your forum profile should resolve the error and allow you to send me a private message.

Kindly try this step and let me know if you are able to successfully private message me.