07-22-2021 11:34 AM
On 7/15/21 our company purchased a new printer and ink using gift cards we got through SCRIP. They attempted to deliver the printer to the business on the 16th after hours. We received an email stating the item was being returned since it couldnt be delivered. We immediately got on Best Buy chat and told them we do not want it returned can they try to redeliver. The person on chat said she would have the delivery service re attempt delivery on Monday during our normal business hours. Monday can and went and no printer. On Tuesday this week we started calling customer service to find out what was going on. After being hung up on 7 times after they placed us on hold and speaking with 4 different agents we have received several different stories. One person said we would have a check mailed to us within 5-7 business days, another said we could get a new printer, another person said they don't deliver to businesses and we are lucky they tried, yet another person said they would just issue us a new gift card since we dont have the original one and the concensus from everyone else they will only refund via the gift cards we used to pay. Unfortunately we threw them away as they had a zero balance after our order went through ( lesson learned don't do that again), however we have never had a problem with a company giving us a refund or product after using gift cards.
We have spoken with a supervisor and that supervisor's manager with no resolve.
All we want is the printer to go along with the ink they delivered. Now we are stuck with no printer and a loss of $225 in gift cards. They said we need to have the pin number from the gift cards which have been disposed of since we entered them into Besy Buy's system to make the purchase that went through. We are a non profit small local business.
WE WILL NEVER SHOP BEST BUY AGAIN AND WILL NET EVERYONE KNOW ABOUT THEIR POOR CUSTOMER SERVICE AND BUSINESS PRACTICES.!!!!
07-22-2021 01:52 PM
Welcome to our Best Buy Support forums! I wish you were joining us under better circumstances, but I'll be happy to do what I can to assist.
It is certainly understandable that when placing an order, that you'd be able to receive that order, or at the very least be able to get a refund if it can't be received for some reason. I'd like to review the order and see what options there may be at this time. Can you please send me a private message with your name, phone number, email address, and the order number? To send the message, you can simply use the button in my signature below.