BestBuy.com

[AndresDriogonReyes]

I spent over $500 on games and they just shipped them all in plastic bags, with cases cracked.

When I called customer service,the rep said that I can get an exchanged sent. One of them is out of stock, so he offered a "refund", and the other was in stock. Then he said he couldn't send me an exchange for either and will will just give me a refund. The rep told me that he would process a "refund" for the two broken items. I am fine with that, since they are still useable without the case at least. Then he says that he processed the refund and I need to return the items. What?! A refund is not a return. A REFUND IS NOT A RETURN! One of them is out of stock, and the other is now double the price that I paid. I just wanted an exchange and after over 2 hours on the phone, they said since the refund is already in progress, I got the games on sale, so I do want to repurchase them at a higher price. I will have to return them or THEY CHARGE ME THE REGULAR PRICE FOR THE GAMES.

Huh? So they get to steal MORE money from me if I do not return the items. Just take away what you gave me as a return. I spoke to a supervisor and they said they can't do anything about it. This sounds illegal.  

[bobberuchi]

Actually I would say if you expect money back without returning them then that is stealing. 

I am not an employee of Best Buy and my opinions are my own

[SeanM-BBY Retired: Social Media Specialist]

Good afternoon, AndresDriogonReyes,

Welcome to our forums, and thank you for sharing your experience with us.  I know how frustrating it can be to receive an item that has been damaged during the shipping process, and I can certainly understand your disappointment upon receiving two damaged games with your order.

I’d like to take a closer look into this order and see what additional assistance we can provide, however, I’ll need a few pieces of additional information from you in order to do so.  If you could send me a private message with using the blue “Private Message” button in my signature to send me the following information:

• Your first and last name
• Your phone number
• Your email address
• Your order number

As mentioned, be sure to use the blue “Private Message” button in my signature to send me this information and ensure it’s not visible in the public view of our Support Forums, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Hope this helps,