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Posts: 2
Registered: ‎12-04-2019

Best Buy shipped my order to the wrong address

[ Edited ]

Hello,

 

I ordered two items from bestbuy.com last week. (Order #
{removed per forum guidelines} I specifically changed the shipping address to my current address when I ordered the items. Somehow, one of my items were shipped to my old address. Both of these items were in the same order, so I am not sure why they were shipped to two separate places. I didn't notice the shipping difference until after the item had shipped. The next day, I placed a completely different order. When I checked my order details, I noticed that Best Buy had changed the shipping address for both of these items to my old address. When I placed this second order, I made sure to double check the shipping address before placing it and it was correct. Then, when I got the e-mail, it listed a different address. I was able to cancel it and ship it to my current address, luckily. Still, I am missing one of the items from my first order. I have been trying to get a hold of customer service for three days, with no luck. I would really like a refund or a replacement shipped to the correct address. Thanks.

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Registered: ‎01-03-2013

Re: Best Buy shipped my order to the wrong address

Hello, tayloramigon, 

 

Thank you for choosing to shop with us! Ensuring your information is correct for all items on your order is crucial to ensuring an order is correctly shipped and received. It sounds like you're as diligent as I am, ensuring you are double checking your information before submitting your order. It is incredibly peculiar to hear that despite these efforts, your old address may have been associated with parts of your purchases. I would be happy to look into this with you, so please keep an eye on your inbox in the top right corner of the page for my private message. 

 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎12-04-2019

Re: Best Buy shipped my order to the wrong address

Thank you so much!