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New Member
Posts: 4
Registered: ‎06-02-2018

Best Buy sell Apple stolen product as open-box: excellent condition

Bought an open box apple watch on bestbuy.com.
Product came in ‘activation locked’ linked to an existing icloud account.
Contacted best buy about it... no solution offered instead offer me some membership and 250 BB point to keep it.
After spending a long time pushing it for a proper resolution. The representative offered me to contact the Geek Squad. And even pretended to open a Case ID where I wouln’t have to reexplained everything.
Contacted Geek squad refuse to service me through either chat or phone even with the a Case ID.
Called Apple about activation lock. Sent them the best buy receipt. After investigation Apple customer service cannot even prove that the apple watch is from Best Buy and propose that it may be a traded in stolen good due that they cannot properly trace the watch. Advised me to get a refund ASAP.
Contacted best buy about it... no resolution offered. Only that I should go to a best buy store... they’ll make it Right just before transfering me to apple again.

SURPRISED THEY DIDN’T MAKE IT RIGHT

Presented myself at the store, clerk mentioned that BestBuy.com should already offered a solution rather than imposing on stores. After a lengthy geek squad came up with customer service from bestbuy.com on their phone asking to ID myself. Only offered me A refund or an exchange for another open box product... I just returned it so far Best Buy customer service is worthless. Why bother with further hassle.

Seriously if Best Buy cannot be bothered to inspect their open box product properly for resale before selling why do I have to do all the verification their team should had done beforehand.

Don’t bother with Best Buy... just buy your apple product at Apple. It’s not worth having stolen traded in product from best buy. The customer service don’t offer any solution and they don’t own it for their own mistakes.
Posts: 508
Topics: 17
Kudos: 166
Solutions: 34
Registered: ‎11-30-2015

Re: Best Buy sell Apple stolen product as open-box: excellent condition

Hi, skweeder,

 

Welcome back to the Best Buy Forums.

I'm sorry to hear that you had some difficulties activating the Open Box Apple Watch that you purchased on our website. I know that when I buy new stuff, I want to use it as soon as possible. I apologize that the lock was left on the phone. Like you, we would expect our associates to be careful and thorough when accepting a return or exchange to help ensure that any accounts are removed from the device when it is brought to the store. Were you ultimately able to place the return at the store so that you are refunded for the purchase?

Regards,

 

Fey|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎06-02-2018

Re: Best Buy sell Apple stolen product as open-box: excellent condition

No I don't accept this as a resolution even if I get a refund this is beside the point. I wish to be compensated (gift card, voucher, further reduction on another watch) for the labor incured because of Best Buy inability to properly assess their Open Box/Traded-in products and make me do it instead: I feel that the customer shouln't be used as a third party for free labor in the verification of traded in item which should had been an open box ready for use. It's a pernicious and unethical practice.

 

I basically confirmed that the item was not fit for resale through confirmation with Apple Care after hours being bounced around Best Buy Customer Care, Apple Customer Care and the Geek Squad trying to make the item work.

 

Best Buy through the whole ordeal didn't act in good faith with the customer and just shove their mistake under the rug. Whether I have succesfully exchanged the item or get refunded is beside the point as I was within 14 days of the purchase. As in this context, since the mistake incured further labor from the consumer; the consumer should be further compensated by Best Buy: And that's making it right for the consumer.

 

 

 

Posts: 508
Topics: 17
Kudos: 166
Solutions: 34
Registered: ‎11-30-2015

Re: Best Buy sell Apple stolen product as open-box: excellent condition

Hi, skyweeder,

I apologize again for any inconvenience that this caused you. While we do not provide compensation for lost time or feelings of inconvenience, I would be happy to verify the status of your refund. If this is something that you would be interested in, please send me a Private Message with your full name, email address, and phone number. You can find a link to send a Private Message in my signature.

Regards,

Fey|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎06-02-2018

Re: Best Buy sell Apple stolen product as open-box: excellent condition

Dear Fey,

 

Everytime I buy something from Best Buy, especially an Apple product you are always trying undermined it under a rhetoric of customer cognitive dissonance for your mistakes. That's simply disingenious of you and frankly insulting. Everytime I have to return an item unfit for resale or the wrong item to finally get what I paid for. TWICE so far. The other one was once a Best Buy employee charged my credit card for the latest macbook pro model and handed me the previous generation one. If I didn't caught on to that I'd have a lesser computer while paying for a premium one.

 

In this case the apple watch was shipped in it's original box which was damaged during shipping while being shipped in a plastic enveloppe. And to add to the insult the watch wasen't even fit for resale as Apple couln't even unlock it or prove that Best Buy would be allow to sell that particular item as it was locked to someone else account: Felt like I'm dealing with Ebay. There was no label on the Box stating it was an open box and the price like there is usually for those types of items. Thus having to return the items and finally receiving a properly boxed, labelled and functioning product.

 

The feeling of inconvinience as you state comes out as Best Buy had a history of trying to give me lesser items twice so far accidentaly or not passing it for a legitimate purchase. It is simply tiresome.

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Posts: 345
Topics: 14
Kudos: 74
Solutions: 24
Registered: ‎07-23-2018

Re: Best Buy sell Apple stolen product as open-box: excellent condition

skyweeder,

 

We are truly sorry that you have had multiple issues. We would never want any of our customers to experience even one issue, let alone multiple. 

 

I understand your concerns with the issues about what has happened. We are very glad that you'll be able to take advantage of our Return & Exchange Promise to take care of this. 

 

If there is anything else we can assist with, such as checking the status of your refund, please don't hesitate to let us know. 

Austin|Social Media Specialist | Best Buy® Corporate
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