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Posts: 1
Registered: ‎09-27-2022

Best Buy says order has "shipping delay" but not accurate

I ordered, and received. An Apple Watch Ultra on Sept 23.  However, the "order status" on the Best Buy web site says 'UPS reports the ordered is delayed in transit', while searching the UPS tracking number shows it correctly "delivered".  How can we correct this so I can process my trade, perhaps return the item, etc.  I tried "chat" support and basically was told "nothing BB could do".  

Posts: 158
Topics: 0
Kudos: 34
Solutions: 7
Registered: ‎11-08-2021

Re: Best Buy says order has "shipping delay" but not accurate

Good Morning, wallywanna.


Thank you for reaching out to us on the Best Buy Community Forums. I certainly understand how you are feeling after reaching out for support on your recent delivery and not receiving the support you require. I would be happy to research this case further and see what is possible. Please start by sending me a private message with your full name, phone number, email address, and order number.


Kindest regards,

Bobby|Senior Social Media Specialist | Best Buy® Corporate
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