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Posts: 1
Registered: ‎08-20-2019

Best Buy's most common issue: Order Delayed

On 08/19/2019 I ordered a  Samsung - 11.6" Chromebook - Intel Celeron - 4GB Memory - 32GB eMMC Flash Memory - Night Charcoal. It the page said i'd recieve it by the 20th, and then,  on the 20th I recieved an email saying the order had been delayed till the 18th of september! i am very disappointed in this service especially after i was pretty much guaranteed delivery the next day. I would like my order very soon, seeing as i need it for a school and work. also, the order status says 'in progres' and shipment says 'delayed'. Please help ASAP.

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Registered: ‎02-08-2019

Re: Best Buy's most common issue: Order Delayed

Hi there, dn02,

Welcome to the Best Buy Forums and thank you for taking the time to write in to us!

Ordering an item with shipping is such a convenient way to get an item! I always track all my orders, so I can certainly understand wanting to see what happened to that order and see what options may be available at this time. I'd be more than happy to take a look at your order! To do so, can you send us a private message that includes your full name, phone number, email address, and order number? You can send us a secure private message by selecting the button down below in my signature. I hope to hear from you soon!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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