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Posts: 2
Registered: ‎08-13-2020

Best Buy’s Stole From Me by Not Providing a Product

I’ve never been so disgusted and disappointed by a company before in my life. I bought a pair of Astro A50s (Xbox headset) a little less than a year ago.

I brought them into Best Buy’s on July 13th, a month ago today, and asked to use the warranty that I paid an extra 80$ for. Mind you this is a $300 item. They said no problem, purchased another warranty, we will ship them to your house it will be there tomorrow.

Two weeks go by, OnTrac lost the shipment. Big surprise, ontrac is a horrible company. I call support, they send a replacement to my new address since I’d moved out of state at this point. I was trying to get the headset before I moved but that didn’t happen.

August 4th I call support again, the headset was delayed with no updates. They say they can’t send another replacement and “refund” me for the headset and the additional warranty I purchased. Except they don’t. They put a receipt on my account that they refunded the first headset and charged me for the free replacement which I never received. It never even shipped out of the warehouse. There was no mention of the warranty of the receipt so I guess I'm just out that $80?

It’s now August 13th and I have no refund for the $400 (headset + tax + warranty) I wasted and no product.

I'm baffled. I don't know what to do at this point. I guess I'll be calling support again in the morning and demanding a manager because obviously none of the people I have spoke to know what's going on.

Posts: 12,468
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Registered: ‎01-03-2013

Re: Best Buy’s Stole From Me by Not Providing a Product

Hello, Upsetmad, and welcome! 

Thank you for registering with the forum to share your experience attempting to utilize your Geek Squad Protection (GSP) on your Astro A50 gaming headset. Usually utilizing your GSP on a headset is pretty simple, as it's a replacement plan. It sounds like things got a bit complicated when the headset wasn't available in store and had to be ordered, as they became lost in transit. 


While it sounds like we initially offered a resolution to the lost headset, I'm sorry to hear it ultimately couldn't be fulfilled. I understand you're still looking to get a refund or your headset, so I would be delighted to see how I may be able to rectify this situation. Would you mind sending a private message my way using the link in my signature below? In the message, you would want to include your name, phone number, and email address to start. 


I look forward to hearing from you! 


Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎08-13-2020

Re: Best Buy’s Stole From Me by Not Providing a Product

Message sent. Thank you. 

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Registered: ‎12-23-2016

Re: Best Buy’s Stole From Me by Not Providing a Product

Hi, Upsetmad,


Thanks very much. I’ve received that message, and will look into it. I’ll reply shortly.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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