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Posts: 1
Registered: ‎01-17-2021

Best Buy refusing to refund me for Package that was never delivered.

I will be contacting the BBB about my current situation! I have been arguing with Best Buy customer support for a whole month about an online order I purchased that was never shipped to me by FedEx. FedEx has a case number documenting and taking ownership of the problem but I keep getting emails rejecting my refund saying take this issue up with the carrier and law inforcment! What am I to call the police on fed ex? For fraud? I'm completely upset this is an $2000 item! Is there anyone that can help me. I'm getting sent in circles by fed ex and bestbuy and it's Disgusting! Please help!

Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 340
Registered: ‎08-21-2017

Re: Best Buy refusing to refund me for Package that was never delivered.

Good afternoon, Rodbordeaux,


Welcome to our community forums and thank you for reaching out regarding this order. I know whenever I have something shipped I keep a very close eye on the tracking information to make sure I receive it. I can understand your surprise to be unable to find this after getting a delivery notification. Based on your post it sounds like we have already reviewed this but I would be glad to see if I may have any options available to assist you at this time.


I'd like to begin by reviewing your previous case history and will need a bit more information in order to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


Once I have this information I'll be able to better understand what options are available moving forward. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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