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Posts: 1
Registered: ‎05-03-2022

Best Buy received then lost my phone, refused refund

I returned a phone that I purchased that came damaged within the required return window. Best Buy received said package. They sat on the return for several weeks. Meanwhile I called them 2 times to discuss the status only to be told it is being processed. No refund. Over a month passes and I receive a package in the mail from their processing center with an empty box and a note saying no phone!! Ok, I watched my wife place the phone in the box. They received the phone and sat on it in for weeks before doing anything. Anything could have happened to it. I called them twice since and each time the customer service rep apologized and says they will take care of and nothing happens. This has been going on since January...please help!
Posts: 3,314
Topics: 38
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Registered: ‎10-19-2017

Re: Best Buy received then lost my phone, refused refund

Hello, Theyake,


Welcome to our community forums!


I appreciate you taking the time to write us about this return situation. I know whenever I return something, I hope to see those funds back in my account as soon as possible, so I can understand wanting to know exactly what is going on with this. Although I won't promise a different outcome, I am happy to review this for you.


First, I am going to need some more details from you. Will you please send me a private message by clicking on the blue button next to my signature? Please, send the original order number or Customer Service PIN, your full name, phone number, and e-mail address. I look forward to hearing back from you.


Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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