BestBuy.com

[Theyake]

I returned a phone that I purchased that came damaged within the required return window. Best Buy received said package. They sat on the return for several weeks. Meanwhile I called them 2 times to discuss the status only to be told it is being processed. No refund. Over a month passes and I receive a package in the mail from their processing center with an empty box and a note saying no phone!! Ok, I watched my wife place the phone in the box. They received the phone and sat on it in for weeks before doing anything. Anything could have happened to it. I called them twice since and each time the customer service rep apologized and says they will take care of and nothing happens. This has been going on since January...please help!

[Deysha-BBY Social Media Specialist]

Hello, Theyake,

Welcome to our community forums!

I appreciate you taking the time to write us about this return situation. I know whenever I return something, I hope to see those funds back in my account as soon as possible, so I can understand wanting to know exactly what is going on with this. Although I won't promise a different outcome, I am happy to review this for you.

First, I am going to need some more details from you. Will you please send me a private message by clicking on the blue button next to my signature? Please, send the original order number or Customer Service PIN, your full name, phone number, and e-mail address. I look forward to hearing back from you.

Kind regards,