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Posts: 1
Registered: ‎06-01-2019
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Best Buy override customer's vacation hold with FedEx

I placed an order with Best Buy. The item was not released at that time. Meanwhile I have a scheduled vacation. I arranged a vacation hold with FedEx for that period. Best Buy later shipped the item. After FedEx had been holding the package at their local facility, Best Buy apparently instructed FedEx to override my vacation hold and dropped the package at my house's front door on 5/31/19. I still have several days of vacation. I am pessimistic the package will still be there when I return, though. A call to Best Buy proofs useless. The call center person had no solution. This has been a very frustrating experience.

Hopefully someone here has some idea what to do, if my pessimism are justified.


Posts: 549
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Registered: ‎07-23-2018

Re: Best Buy override customer's vacation hold with FedEx

Hey, dpsiu1,


Thanks for connecting with us on our forums! The situation you're describing does sound a bit worrying. We would never want anything to interrupt your vacation! Especially not an order going missing while waiting for you at the front door. 


We likely would not have a way to assist until you were back home and could verify that your order is awaiting you safe and sound. That said, if you would like to send us a Private Message with your order number, as well as your full name, email address, and phone number, we would be glad to take a closer look at your order. 

Austin|Social Media Specialist | Best Buy® Corporate
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