03-27-2019 10:27 PM
03-28-2019 09:11 AM
Welcome to our community. Like you, I trust that whenever I place an order with a retailer online, my order will arrive by the date that is given to me at checkout. When that doesn’t happen, I have the not unreasonable request that the error be corrected and my package sent to me right away. While I’m glad to hear your order ultimately arrived (albeit later than expected), I was unhappy to see that our agent’s attempt to help ended up creating additional work for you in the long run. I apologize for our having disappointed you.
After reviewing your message, it sounds like we were able to find a mutually beneficial solution. If you still need any assistance, though, please let me know what I can do to help. Best Buy relies heavily on the feedback of our valued customers like you to improve in meaningful ways.
Thank you for writing to us with your concerns.
03-28-2019 09:57 AM
03-28-2019 10:29 AM
Thanks for sharing your additional thoughts with me. I can see why that may be a bit of a pain, and I hope this workaround doesn’t impose upon your schedule too much. We appreciate your flexibility and understanding in the matter.
If you need additional assistance down the road with this or any other matter, please be sure to let us know. We’re happy to help however possible.