BestBuy.com

[Kaufman]

I did a stand alone trade in for a gift card on the best buy website. Best Buy sent me a box to mail them my phone. According to the tracking number they received it over a month ago but have not sent me any communication since. I emailed them at onlinetradein@bestbuy.com over 10 times and haven't received a single response. This is extremely frustrating since I would like either my gift card or my phone back. Please help.

[Jakoma-BBY]

Hello, Kaufman, 

Thanks for reaching out on Forums' Community. I understand not having your trade in completed, nor receiving the gift card is upsetting. Allow me to look deeper into this matter. Since, I am a corporate team member, I can also document your complaint.  Please send a private message, blue button near my name and provide the following.

• Full Name
• Email Address
• Phone Number 
• Order number or tracking number. 
   

Here to assist,