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Posts: 1
Registered: ‎07-31-2019

Best Buy keeps cancelling online orders - "couldn't verify your info"

I tried to order the HP15-db0026dx laptop this morning twice. Everytime after I placed the order, Best Buy cancelled it. I'm not a first-time customer and have reached the elite plus level. Not sure why I couldn't order stuff online now...

Please help

Posts: 566
Topics: 40
Kudos: 78
Solutions: 24
Registered: ‎07-23-2018

Re: Best Buy keeps cancelling online orders - "couldn't verify your info"

Hello, ericeche,


Welcome to the Best Buy Forums! We appreciate you joining our online community. It is always nice to meet our valued customers, and get the opportunity to work together here. I place plenty of online orders, so I’d be surprised to see them automatically cancel as well. With a little more information, we may be able to provide some insight as to why this may be happening, and possible assist with a resolution. We certainly want you to be able to order online with ease.


At your convenience, please send a private message with your full name, email address, telephone number, and any of the cancelled order numbers you may have. You can do this by selecting the darker blue box next to my name below.


We look forward to hearing from you!

Sarah|Social Media Specialist | Best Buy® Corporate
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