UPS shows the return delivered one day before the due date. UPS was very slow. After no refund for several weeks I chatted 3 times and was told that I would get the refund. I saved a copy of the chats. Now UPS sent me notice that Best Buy is returning the computer tomorrow. This is weeks after the return. I am an elite member plus. I called and USA support and he agreed with me on the dates of return and due date but said it should have been returned sooner.I was told that I should bring it to the store and ask for an exception. I met the terms of the return. What did I do wrong? Should I refuse delivery? I just had surgery. I can't carry 40 pounds. Thanks.