08-19-2019 03:37 PM
I can understand that you are seeking an update on the refund, and how urgent the matter is for you. At the moment, Tasha is out of the office, and I will be happy to continue answering your questions.
It has been advised that you try and connect with our Geek Squad Client Care team by calling (800) 304-1259. You will get a chance to speak with a dedicated team member that is equipped with all the tools necessary to provide a faster resolution. This dedicated line is open from 8 a.m. to 11 p.m. CT, seven days a week.
08-21-2019 05:45 PM
So here we are 2 days later, and still no resolution. The problem idenitifed is that the warehouse has not reclassified the TV as being off the truck and back in inventory. That is absolutely ridiciulous, because today is 8/21. Best buy tried to delivery the TV on 8/13 when I told them no to because I would be at work yet they came anyways. That was 8 days ago! In 8 days it still shows the TV as being on the truck. And until the warehouse folks fix the status apparently it is impossible for anyone to cancel my order. So for at least the 5th time the agent on the phone "escalated this issue" which at this point means absolutely nothing because there is no place to escalate problems like this to or so it at least seems. I ask, " How can I escalate this myself? Best buy is holding onto $1413 of my money for the last 3 WEEKS!! My credit card bill is due and I need that money back to pay my bills and help my mom with her medical bills." The response I get is basically I can do absolutely nothing and the process just has to play itself out. The agent has to "escalate this again, but hey at least he knows the problem right? As soon as the warehouse re-classifies the TV back into inventory the order can be cancelled. The problem with this is, the agent has no other way to contact the warehouse department except via email, an email that it seems like no one checks. There is no phone number he/she can call, no manager to speak to, nothing. There is absolutely nothing any of the geeks or agents I speak to can do except send an email asking the warehouse to do their dang job. Again this TV should have been reclassified 8 days ago when it was sent back to the warehouse. BEST BUY YOU ARE EITHER A BUNCH OF THIEVES WHO DO NOT CARE ABOUT YOUR CUSTOMERS OR YOUR WHOLE SYSTEM OF ORDER CANCELLATIONS/RETURNS IS COMPLETELY INCOMPETENT. GIVE ME MY MONEY BACK, YOU ARE RUINING MY LIFE!!!!!!!
08-21-2019 05:48 PM
BEST BUY YOU HAVE STOLEN $1413 FROM ME!!!!!! OR YOU LOST IT!!!! I DON'T CARE, DO THE RIGHT THING AND GIVE ME MY MONEY BACK. IT HAS BEEN 21 DAYS SINCE THIS WHOLE ORDEAL BEGAN BECAUSE YOUR STORE ASSOCIATE SCREWED UP AND FROM THERE YOUR ENTIRE SYSTEM HAS BEEN COMPLETELY AND UTTERLY INCAPABLE OF CORRECTING HIS MISTAKE. STOP RUINING MY LIFE!!!!!!!!!
08-21-2019 05:55 PM
We can appreciate your frustration on this topic; however, we have provided our official response to this concern. At this time, I am blocking any new replies to this thread.