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New Member
Posts: 3
Registered: ‎02-18-2021

Best Buy has stolen my money. How do I get it back?

Bought a microwave online. It was lost in shipment. A replacement was sent out. It was not the model I ordered. When I asked for it to be sent again, I was told it had already been replaced and I could only get a refund. I asked for a refund and got a refund of $0.00. Even have a confirmation number. Asked for another refund and was told it had been done and to check my next statement. Got a confirmation number from that as well. That was in March of this year. I still do not have a refund.
Emerging Expert
Posts: 7,974
Registered: ‎02-25-2013

Re: Best Buy has stolen my money. How do I get it back?

Did the microwave get physcially returned to Best Buy?

 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
New Member
Posts: 3
Registered: ‎02-18-2021

Re: Best Buy has stolen my money. How do I get it back?

The store would not accept the return of the microwave because it was not the one I ordered. I had to get BB.com to send me a return label. They show the product has been received.
Posts: 2,959
Topics: 36
Kudos: 101
Solutions: 152
Registered: ‎10-19-2017

Re: Best Buy has stolen my money. How do I get it back?

Hello, Mitchmyride,

 

Welcome to the Best Buy Forums!

 

I appreciate you taking the time to write us regarding your return. I would be reaching out to someone as well if this were happening to me. I am more than happy to take a look into this for you.

 

First, I am going to need some more details from you. Using the blue "Private Message" button next to my signature, please send me a private message with the order number, along with your full name, phone number, and e-mail connected to your BestBuy.com account. I look forward to hearing back from you.

 

Regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎02-18-2021

Re: Best Buy has stolen my money. How do I get it back?

Finally got the credit card company to reverse the charge. Now Best Buy has reversed that and charged it again. HOW IS THIS NOT ILLEGAL! I still don't have a microwave!
Best Buy Employee
Posts: 2,330
Registered: ‎01-09-2015

Re: Best Buy has stolen my money. How do I get it back?

Did you work with Deysha-BBY via private message or just have your credit card "reverse" it?  Because any dispute done through your credit card would be followed with an investigation that may or may not side with you.  If your card company has re-applied the charge, that means based on the details they (tracking numbers etc.) they found for Best Buy.  

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 6,036
Topics: 205
Kudos: 533
Solutions: 297
Registered: ‎08-21-2017

Re: Best Buy has stolen my money. How do I get it back?

Welcome back, Mitchmyride,

 

Thank you for taking the time to follow up with us and provide an update on the status of this order. As someone who checks my back accounts every day, I know how surprising it can be to see a charge you weren't expecting. I'd be glad to help provide some details on how to get assistance moving forward.

 

After reviewing your previous messages with Deysha, I do see that we were unable to verify you as the original purchaser for this order. ​Best Buy's Privacy Policy governs how we must protect our customers' personal information and under what circumstances it may be shared. With apologies, as you are not the purchaser listed on this order, we are unable to share any information about it with you.

 

As Deysha mentioned, the original purchaser is welcome to contact us for further assistance here, or at 1-888-BEST-BUY (237-8289). We look forward to hearing from them however they contact us.

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!