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Posts: 2
Registered: ‎11-25-2022
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Best Buy gift card not working Nov 25 2022

I'm trying to place an order online, add the gift card, summary says -$167 CAD (the full amount of the gift card).  Then I proceed to payment and it shows the amount to apply to credit card and this is the amount without gift card.
What's going on? How to fix that?

Posts: 128
Topics: 1
Kudos: 11
Solutions: 10
Registered: ‎11-08-2021

Re: Best Buy gift card not working Nov 25 2022

Hey there, TheConfessor. 

 

Thanks for reaching out to us here on the Best Buy Forums. The Best Buy Forums are primarily to help with US customers, purchases and stores. If you want to get in touch with Best Buy Canada, you can at this link.

 

Thanks,

Connor|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎11-25-2022

Re: Best Buy gift card not working Nov 25 2022

btw online chat doesn't work for canada, it's just loading for an hour without any update

Posts: 128
Topics: 1
Kudos: 11
Solutions: 10
Registered: ‎11-08-2021

Re: Best Buy gift card not working Nov 25 2022

Best Buy Canada is a different company than Best Buy US. We do not have access to their system, nor can we help with issues for Best Buy Canada. You can also contact them at Facebook.com/BestBuyCanada or on Twitter at @BestBuyCanHelp.

 

Thanks,

Connor|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!