BestBuy.com

[TheConfessor]

I'm trying to place an order online, add the gift card, summary says -$167 CAD (the full amount of the gift card).  Then I proceed to payment and it shows the amount to apply to credit card and this is the amount without gift card.
What's going on? How to fix that?

[Connor-BBY Social Media Specialist]

Hey there, TheConfessor. 

Thanks for reaching out to us here on the Best Buy Forums. The Best Buy Forums are primarily to help with US customers, purchases and stores. If you want to get in touch with Best Buy Canada, you can at this link.

Thanks,

[TheConfessor]

btw online chat doesn't work for canada, it's just loading for an hour without any update

[Connor-BBY Social Media Specialist · Accepted solution]

Best Buy Canada is a different company than Best Buy US. We do not have access to their system, nor can we help with issues for Best Buy Canada. You can also contact them at Facebook.com/BestBuyCanada or on Twitter at @BestBuyCanHelp.

Thanks,