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Posts: 1
Registered: ‎11-27-2021

Best Buy e-gift card purchase cancelled, e-gift card refund missing

I ordered online for in store pickup.  I used nothing but e-gift cards to cover the order cost.  The order showed all being accepted and money credited to the order and I received an order confirmation.  5 minutes later, I received an email stating that all of the cards were not authorized, but all but one now showed with zero dollar balances.  One card that was partially redeemed by the order retained the balance that was not applied to the order.


I went to the store to see if the situation could be corrected.  They attempted to apply the e-gift cards without success (still showing as zero dollar).  They cancelled my order.  We waited for 30 minutes for the money to be refunded to the cards, but the cards were not refunded.  We waited for 60 minutes and the cards were not refunded.  I am working with a wonderfully patient Customer Service Manager who was going to call corporate and connect with me tomorrow.


Considering this seems a very common problem reported in the forums with spotty confirmations on resolutions, should I wait for the store or also pursue here?  I don't want to duplciate efforts, but at the same time, I don't want to lose the refund. 

Posts: 1,852
Topics: 92
Kudos: 299
Solutions: 99
Registered: ‎11-23-2018

Re: Best Buy e-gift card purchase cancelled, e-gift card refund missing

Hello, sparky413, and welcome to our online community!


Thank you for posting on our forum for support. I can imagine your concern after receiving notification that your e-gift cards were not authorized when using them on an order. I hate to hear your order was ultimately cancelled, and you're still waiting for your e-gift card refunds and support. I'd like the chance to assist with this now.


To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or