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New Member
Posts: 2
Registered: ‎09-18-2021

Best Buy doesn't offer partial refund or store credit for damaged open box item?

I purchased an "excellent condition" open box mini fridge. Opened the box expecting a mini fridge with no issues since it's "excellent" condition but what do I see? A huge dent on the door. Chatted with a customer rep and they say they do not offer partial refun or store credit. The only thing they can do is to return the fridge and get a refund. The problem with that is we bought in on a discount based on the excellent condition tag and this was the only open box one available. So if I wanted the same fridge I would need to buy it at normal price. I'm not looking for anything crazy in return. Just something for the incorrect description leading me to buy this product.

 

 

 

 

Posts: 2,112
Topics: 210
Kudos: 85
Solutions: 58
Registered: ‎07-06-2009

Re: Best Buy doesn't offer partial refund or store credit for damaged open box item?

Hello, Jaytacus,

 

Welcome to our Best Buy Support Forums! I do wish you were visiting us under better circumstances, but I'll be happy to look into this with you. 

 

Purchasing an open-box item is often a great way to save some money, especially when the item is practically new. I can understand finding out that what was to be an excellent condition mini fridge, was actually damaged, is not ideal. It doesn't appear that the image that you tried to share is working, but if you can send this to me via private message along with your name, phone number, and email address, I'd like to review this to see what options there may be at this time. To send the private message, you can simply use the button in my signature below. 

 

Sincerely,

 

 

 

 

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-18-2021

Re: Best Buy doesn't offer partial refund or store credit for damaged open box item?

Just would like to reply that Melissa from Best Buy was able to take care of this situation promptly and to my satisfaction. Thanks!