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Posts: 1
Registered: ‎06-09-2021

Best Buy charged me twice for online order

hello i was purchase two items in may for a camera and lens. i was originally going to pick it up in store i change it to shipping due to the store didnt have one of my items at the time. i was charged 1,295.98. then it was adjusted to 214.99. i was refunded the 214.99 then charged 220.00. i ended up recieving both camera and lens then was charged 1,295.98. the 1,295.98 was for both items. the $220.99 wasnt refunded. i spoke with cash app they told me 220.99 payment was completed. the money was taking out. i spoke with your customer service rep they told me it was just a hold the funds havent came into my account and its june9 the 220.99 hasnt been refunded to me 

Posts: 281
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Solutions: 2
Registered: ‎02-08-2019

Re: Best Buy charged me twice for online order

Hi there, cambmack!

 

Thank you for joining our community here on the Best Buy Forums. I see that you have also sent a private message around this, and I will be responding to you there shortly. 

 

Best,

 

Jenni|Social Media Specialist | Best Buy® Corporate
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