BestBuy.com

[trist]

I had a never ending back and forth between UPS and BestBuySupport finally I was told by UPS that due to a contract with BestBuy they are unable to allow a customer to file a claim on a missing/lost package. Yet Best Buy is scripted to tell you the only way is to claim via UPS.

I recorded all interactions between myself, BestBuySupport and UPS and after being hung up on 4 times, calling 7 times, got a "senior" agent who said "Yes we know that you calling UPS will be denied, it is intentional". This is the biggest scam I have ever seen.

As of now, I have filed a dispute claim with AmericanExpress as they don't mess around with this kind of scamming that BestBuySupport is pulling. UPS was great for telling me straight they had the contract forbidding them to do claims via the purchaser with Best Buy.

If you have an important or expensive purchase you need to make, I warn you now, DO NOT trust BestBuy or BestBuySupport if you have an issue, immediately contact your credit card company and have the charges disputes as Best Buy will have you running in a scam loop. Good for BestBuy, HORRIBLE for the customer. All I can say is thank god for AmericanExpress and them understanding the situation and how screwed up this is. Hard to find customer support who deals in LOGIC these days. This is a straight scam.

Anyone who wants a copy of these recordings are welcome to them from BestBuySupport and UPS exposing such a blatant scam for buyers. No protection at all. May even cut them together and put them on YouTube later this evening. SMH

[trist]

I even requested the signature print out from UPS that is being called my signature. Not going to paste my signtaure here, but let's just say it doesn't look like this... what a sham. Who signed for it is best guess at this point.

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My doorbell cam even caught all events for that day, and not one ring on my doorbell was. 
Just my girlfriend.

Do better.

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[Allison-BBY Social Media Specialist]

Hi, trist, and welcome to our online community!

Thank you for posting on our forum, although I hate to hear about the experience you've had with a recent purchase delivery. I notice you also messaged one of our specialists for support, and I'll be following up through there shortly as well. Please keep an eye on your inbox.

Regards,

[trist]

I will message you now if it let's me seems I have a limited amount of private messages available.

[Allison-BBY Social Media Specialist]

trist,

I notice your message came through, so no worries! Thanks for letting me know. I look forward to continuing to assist you through private message.

Regards,