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Posts: 1
Registered: ‎01-20-2023

Best Buy Won’t Refund My Money

I recently purchased a 75 inch Sony from Best Buy thinking it was a safe place for a large purchase. I was wrong. I later decided to exchange the tv for a higher end model and paid an additional $530. I cancelled the exchange on the same day but was only refunded $318. I’ve been calling for close to a month now but they can never figure out the exact issue. I also continue to get bounced around where I’ll eventually get hung up on. I have been a long shareholder of the company and have stopped contributing to it as part of my Roth IRA. Can someone assist me on what I should do? Thank you.
Posts: 173
Topics: 0
Kudos: 11
Solutions: 4
Registered: ‎11-08-2021

Re: Best Buy Won’t Refund My Money

Hello, Danielk1725.


Thank you for reaching out to us via Forums about your situation. Making sure everything goes according to plan is very important and I understand your frustration with the situation. I would like to provide support for your situation and see what is happening. When you can please reach out to us via private message with your full name, telephone number, email and order number. There we can take a deep dive into your situation and see what is happening in more detail. In addition please do note that I am leaving the office for the weekend, but I will be back on Tuesday to provide further support. Please let us know soon. 


Thank you,


Riley|Social Media Specialist | Best Buy® Corporate
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