BestBuy.com

[andrewusvat7]

Hi, I am having an excruciating time communicating with the best buy giftcard hotline, they sent me 15 different places trying to fix my gift card problem (most just transferred me randomly and one hung up on me). Heres my situation. I purchased an e-gift card yesterday on the BestBuy website and 2 hours later it came up in email that the gift card was "unable to be processed" and they gave me an order number and told me that I needed to contact them for questions (notice they charged my card). So I tried all morning but could never reach someone who could refund me for the amount I spent. I am now here looking for any way to receive a refund for the card I never received. I researched more about the company who handles these transactions and how faulty they are, all I am here for is a refund. Hope someone can help soon.

Thanks.

[andrewusvat7]

please note I have the same problem as:

https://forums.bestbuy.com/t5/BestBuy-com/E-Gift-Card-Purchase-Cancelled-by-CashStar-for-no-Reason/t...

[Melissa-BBY Senior Social Media Specialist]

Hello, andrewusvat7,

Thanks for reaching out about the e-gift card that you recently ordered. I know that getting an e-gift card can be a nice quick gift when you're in a pinch, but finding that it was unable to be processed is certainly not a welcome situation. 

Whenever you select the e-gift card option to order from our BestBuy.com website, you are redirected to CashStar's site to complete that purchase. For this reason, we do not have any access to those e-gift card orders. I would need to direct you to the Contact Customer Support page for CashStar to reach out for assistance in getting your e-gift card or getting a refund for the order. 

If you have any other questions or need assistance beyond this, feel free to post again!

Sincerely,

[andrewusvat7]

I have tried this and the customer service never resolved my issue at all. Then, I put in a new request, its been over 2 weeks and I still haven't received a refund.

[andrewusvat7]

I have tried this and the customer service never resolved my issue at all. Then, I put in a new request, its been over 2 weeks and I still haven't received a refund.

[Melissa-BBY Senior Social Media Specialist]

I understand waiting for that resolution isn't ideal. If I had any way to assist with this, I would do so, but as mentioned, these orders are handled entirely through CashStar, so I do not have access to do so. You will need to continue to work with their support in attempts to get this resolved. 

Sincerely,

[Raphael4128]

Where you ever able to resolve this please ??