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New Member
Posts: 1
Registered: ‎02-11-2021

Best Buy Stole my Money

[ Edited ]

I'm a current undergraduate student already deep into loans and I mistakingly chose Best Buy as the place to buy an iPad from. I ordered an iPad Pro and a case on February 2nd and received a package only containing the case. After a week of calling customer service and waiting for an investigation all I get is "Hi Benjamin,

This email is in response to the issue you reported for order #  {removed per forum guidelines}.

We've concluded our investigation and have determined we will not be providing a refund or replacement item .

At this time, we encourage you to work with the carrier and/or local law enforcement regarding this matter.


Best Buy Customer Care
Reference ID: {removed per forum guidelines}

What is this?? Best Buy took almost $1,000 from me then refuses to give my money back? I called my carrier and explained the situation and they said to contact Best Buy. This has been an absolute nightmare of an interaction with Best Buy.

Best Buy Employee
Posts: 2,639
Registered: ‎01-09-2015

Re: Best Buy Stole my Money

That is generally the decision made when an order was shipped out with both items based on package weight, that weight is consistent throughout the shipping process, marked as delivered, and then the item is not there.  It strongly points to the package being tampered with during or after the final delivery to you.  


It may take the moderators 2-3 days to reach your post, but if the investigation was completed the will likely have nothing else to add.  Hang tight, they should reach your post soon.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 705
Topics: 31
Kudos: 137
Solutions: 50
Registered: ‎02-08-2019

Re: Best Buy Stole my Money

Hey, Benjamal8,


Thanks for reaching out to us on the Forums. I'm sorry to see that your order was not delivered properly, and that it appears to have been tampered with, as jdogg mentioned. An iPad is an exciting purchase, and I can imagine your disappointment that this was not included in your shipment for some reason.


Generally, our Best Buy Customer Care agents complete a thorough investigation before providing any sort of resolution, whether that be a replacement or refund, or a recommendation to speak with the carrier or local law enforcement. 


I'd be happy to take a closer look into this and see what information I am able to provide! Please send us a private message with your full name, email, order number, and phone number and I can get started. 




Meg|Social Media Specialist | Best Buy® Corporate
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