06-19-2019 02:17 PM
I placed an order for an item SKU#5890350 ($539) and received the package yesterday, however I noticed that what was actually shipped to me was #5890348 ($369). Why would this product be available to purchase on the website if you clearly did not have any stock? Also when finding out you didn't have the product, why wasn't I contacted and/or refunded? Instead I was sent a cheap replacement in hopes that I wouldn't notice. That's just shady business practices.
Despite all of that, I spoke with a customer service rep and said that I would be fine keeping what was sent to me if I could be reimbursed the difference between the two items. I was told that it is impossible and that I would have to ship it back or return it to a store. Well I called my store ahead of time and they said that I would not be able to return it since it was purchased online.
06-19-2019 02:18 PM
So customer service was just lying to me about that being an option. I already took time off to wait for the package to arrive, now I'd have to do it again for it to get picked up and returned then wait who knows how long till I get refunded. Plus, I had to cut through some plastic ties that hold the package together, so I wouldn't be able to use tape to wrap it up as I doubt it would hold together.
I still don't get why can't I just be credited the difference.
06-19-2019 02:51 PM
Next time, I would recommend refusing the package from the shipper (UPS?). This will get the item sent back and a refund in process, and also charges Best Buy for the return shipment (added bonus!).
06-19-2019 03:21 PM
I was in the middle of a work call so I didn't notice it was the wrong model because it looked the same, and I figured I would have been contacted if it was out of stock.
I called the store and they said they wouldn't take it back. I don't want to have to pack it up and drive it to there for them to not do the return because it's kind of heavy and that was the point of having it shipped.
06-19-2019 03:44 PM
06-23-2019 11:41 AM
Thanks for joining us at the Best Buy Community forums. I apologize for the delay in getting back to you on this. We’ve been exceptionally busy, and we’re working hard to reply to everyone as quickly as possible.
On very rare occasions, someone may grab the wrong product for a shipment. When that happens, as noted here, you’d need to ship that product back to us, or bring it in to your local store to set up a replacement.
If your local store declined to help with this, please reach out to me with your name, email address, phone number, and order number. I’ll also need the store you want to visit. Please send that through a private message by using the link in my signature below this post so that your order details are not posted publicly.