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Posts: 2
Registered: ‎11-24-2022

Best Buy Scammed Me Right Before Thanksgiving

I'll attempt to keep this brief:


I ordered a NEW Sony A7SIII from on November 17, 2022.

Yesterday, November 23, I recieved a USED Sony A7III (wrong body, $2000 less than an a7Siii) inside of an obviously not-new and opened A7SIII box. I immediately called returns and exchanges and was told that a replacement was available at a location 1 hour away in Orlando. I drove to Orlando for the manager to tell me that my account had a hold on the exchange and I would be unable to take the correct body home or make the exchange. After 5+ hours on the phone yesterday with multiple different "representatives" from Best Buy, I am now stuck eating the cost of someone's blunder. 


Now it's Thanksgiving and my next opprotunity to go to a different location and beg somebody to help me will be on Black Friday. 


I run a business, and booked clients around recieiving the CORRECT camera body. Now I am potentially losing thousands of dollars of business due to Best Buy's incompetence. 


This is terrible customer service. A customer should NEVER have to pay the price of an employee's failure to check their exchange. But even then: why is this company shipping clearly USED/open boxes to customers who pay $3.5K+ for a NEW camera? This would've all been avoided if I would've been shipped the factory new camera that I paid for. Instead, somebody tried to be slick and send me a clearly used box, knowingly OR unknowingly containing a product valued 2K less than what I paid for. 


I would love to talk to an actual human-being who can get me a refund or, better yet, get me the product that I paid for. 

Posts: 162
Topics: 6
Kudos: 37
Solutions: 17
Registered: ‎11-08-2021

Re: Best Buy Scammed Me Right Before Thanksgiving

Hello, dcunningham12.

Thank you for reaching out.  Although, I do wish it were under different circumstances.  I can understand how receiving something other than what was purchased could be frustrating.  I would be frustrated myself and I want to look into this for you and see what options may be available so we can get resolution for you.  To start, would you mind sending me a private message with your full name, email address, and phone number?  You should be able to send that message by clicking the blue button next to my signature.


Allison|Social Media Specialist | Best Buy® Corporate
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