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New Member
Posts: 4
Registered: ‎06-23-2016
Accepted Solution

Best Buy Refusing Price Match with Amazon Prime

Is this a new thing? I just went to my store in Valparaiso, Indiana to get a Seagate external hard drive which is listed at 119.99 on Amazon, as well as BH Photo, but priced at 129.99 at Best Buy as a "sale price"... They said that they do not price match with amazon prime.

New Member
Posts: 4
Registered: ‎06-23-2016

Best Buy Refusing Price Match with Amazon Prime

Is this a new thing? I just went to my store in Valparaiso, Indiana to get a Seagate external hard drive which is listed at 119.99 on Amazon, as well as BH Photo, but priced at 129.99 at Best Buy as a "sale price"... They said that they do not price match with amazon prime.

Recognized Member
Posts: 197
Registered: ‎07-18-2010

Re: Best Buy Refusing Price Match with Amazon Prime

Best Buy has never price matched Amazon Prime. Per the Price Match Guarantee:

 

Our Price Match Guarantee covers one price match per identical item, per customer, at the current pre-tax price available to all customers.

 

Since Amazon Prime gives prices that arent available to all Amazon customers, they wouldn't price match Prime prices, only the normal amazon.com prices.

Anything I post is my own opinion. I do not represent Best Buy in any way.
Recognized Member
Posts: 197
Registered: ‎07-18-2010

Re: Best Buy Refusing Price Match with Amazon Prime

I forgot to mention...

 

Best Buy should be able to price match Bhphotovideo.com though. Did you show them the price from that website? 

Anything I post is my own opinion. I do not represent Best Buy in any way.
New Member
Posts: 4
Registered: ‎06-23-2016

Re: Best Buy Refusing Price Match with Amazon Prime

[ Edited ]

This is not a "Prime" priced item. Prime deals with free shipping.

 

Here is a link to the item on Amazon. Notice that it's still $119?

{removed per forum guidelines}

Recognized Member
Posts: 197
Registered: ‎07-18-2010

Re: Best Buy Refusing Price Match with Amazon Prime

Well based on your first post it sounded like you were trying to price match a Prime price. If it's a regular amazon price then there wouldn't be a problem price matching.

 

Were they able to price match for you? If not, did they say why? Or are you just curious about price matching Prime?

Anything I post is my own opinion. I do not represent Best Buy in any way.
Highlighted
Frequent Contributor
Posts: 622
Registered: ‎08-17-2015

Re: Best Buy Refusing Price Match with Amazon Prime

Prime just refers to the method of shipping. Was the item shipped and sold by Amazon. For it to be a valid price match has to be both shipped and sold by Amazon not just shipped by
Valued Contributor
Posts: 2,136
Registered: ‎12-01-2014

Re: Best Buy Refusing Price Match with Amazon Prime

When i took a look, it was shipped and sold by Amazon, so it should have qualified.
New Member
Posts: 4
Registered: ‎06-23-2016

Re: Best Buy Refusing Price Match with Amazon Prime

Right, that is what I said. They said that sometimes you get prime deals and whatnot and therefore, they don't price match prime. What needed to be done here was to go on a full verson of the amazon site without an acccount logged in to not show the "Prime" logo next to the price. 

Posts: 5,232
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Registered: ‎07-27-2015

Re: Best Buy Refusing Price Match with Amazon Prime

 Hello scuba1 –

 

Welcome to the Best Buy Support Forums. Our Price Match Guarantee ensures we wont be beat on price by our local, and select online competitors, though there are a number of requirements and limitations for our policy which I am happy to help clarify.

 

Thankfully, some members of our community were able to assist and correctly answer your question before we could respond. I want to reiterate that Ash_187 is correct, that our policy requires a price to be available to all customers. Chris31876 is also correct that an item must be shipped and sold by Amazon to qualify for a match, as we do not match many of the third-party marketplaces sellers who utilize Amazon’s website.

 

That said, Amazon Prime does mostly only affect shipping prices, though there are special Prime Member only prices and promotions from time to time which do not qualify for matching under our policy. As you stated in your last post, viewing the item while not being logged in to an account with Prime is the best way for us to verify if a price qualifies to me matched by us, and I recommend requesting matches with Amazon like this in the future. If you have any other questions or concerns, please feel free to post again.

 

Regards,

Michael M|Social Media Specialist | Best Buy® Corporate
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