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New Member
Posts: 2
Registered: ‎12-09-2019

Best Buy Really Trying Hard to Make Sure I Never Shop with Them Again

[ Edited ]

On 12/2 I placed an order for a bluetooth speaker that promised to deliver to me the next day. I chose this option because I wanted the speaker quickly, but didn't have time to go to the store the next day. I used a gift card to pay for part of this order.

 

At 8pm. the next day, I got an email stating that my item had been delayed indefinitely. {removed per forum guidelines}.

 

That email advised that I could go to a best buy store to see if they had the item in inventory. I did that the following day only to be told by the store that could not fulfill my order, and that it was impossible for them or me to cancel my order or change it in any way.

 

Three days after that, I got an email saying that my order had been marked "Delivery Unsuccessful," and that my gift card would be refunded.

 

I tried to use my gift card to re-order the item the following day for store pickup only to discover that my gift card is still empty.

 

I called customer service, was transferrered twice for a total of about an hour and a half of trying to get help. No one could help me, and the message I got was essentially "we have an automated system that doesn't work, doesn't let us know when refunds will be processed, and there is literally nothing we can do for you.

 

So effectively, Best Buy has inconvenienced me, angered me, stolen $100 of my money, and still won't do anything about it.

 

I spent about $3k in Best Buy stored in the last year. I promise that if my gift card refund isn't taken care of today, and if Best Buy doesn't offer me something like a really nice discount on the item I am trying to buy, that this will be the very last time I ever even think about shopping at Best Buy.

 

So far, all I can tell my friends and family about this is that is has been the worst customer experience I have had with any organization in recent memory, and thet Best Buy is guaranteeing minute by minute that I will become an evangelist against their brand to anyone who will listen. 

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Registered: ‎02-08-2019

Re: Best Buy Really Trying Hard to Make Sure I Never Shop with Them Again

Hello there, lubeng.

We want to welcome you to our Community Forum, and thank you for contacting us today. Getting that gift, or merchandise that you’ve order when you need it is key. So, we can understand your disappointment, and frustration on not being able to obtain the item purchased. In turn, we recognize that funds should be returned to the method of payment that was used on the order as well. We’d be happy to look into this for you.

If you would privately provide us with your full name, phone number, and email, we will begin that research on a resolution for you. Simply click on the blue ‘Private Message’ button located in my signature area below.


Regards,

Wesley|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎12-09-2019

Re: Best Buy Really Trying Hard to Make Sure I Never Shop with Them Again

Update--I submitted my information by private message as instructed and got a reply, but still seem to be no closer to getting my gift card refunded.

Just to bring the point home once again--I've been trying to buy a Bluetooth speaker with a gift card since Dec. 2, and all I have to show for it so far is terrible customer service experiences and a gift card that Best Buy has effectively stolen.
Looking forward to finding every way I can to discourage people from shopping at Best Buy.
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Posts: 301
Topics: 17
Kudos: 37
Solutions: 11
Registered: ‎02-08-2019

Re: Best Buy Really Trying Hard to Make Sure I Never Shop with Them Again

Hello, lubeng,

Thank you for following up with us regarding this. At this time, we have reached out to our partners about this for more details. While we typically hear back within two to three business days, we'll be sure to follow up with you through private message as soon as we have an update, so please keep an eye out on your inbox here. We appreciate your patience!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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