12-22-2020 07:09 AM
12-23-2020 01:45 PM
Hey there, Abbeya,
Thank you for taking the time to join our community here on the Best Buy Forums! I'm sad to hear about the issues that arose with your laptop order, as we never intend for there to be any complications with the shipment of your order. It sounds like you've had some issues with getting support with your lost order, and I would be more than happy to look into this and assist however possible!
Since I will need to collect additional details to look into your order, can you please send me a private message that includes your full name, phone number, email address, and order number? You can send a secure message by using the Private Message button below in my signature.