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Posts: 1
Registered: ‎04-19-2019

Best Buy Order stuck in processing

[ Edited ]

I recently ordered an Alienware R5 17 from yesterday, projected to ship on 4/26. I figured it would have shipping by now, but it has been stuck on "preparing", and I'm beginning to have concern since I checked today and now the item is unavailable for online order. I'm really hoping I will still get my laptop considering I ordered it when it was in stock. Is there any more info I can receive on this? My order number is: {removed per forums guidelines}. Thank you!

Posts: 4,908
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Registered: ‎08-21-2017

Re: Best Buy Order stuck in processing

Hi there,nbollinger27,


Welcome to our community forum. Getting a new computer is always exciting and if I were in your spot I would want to know what was going on with this order. I would be happy to check on this to see what's going on. I'll need some more information so I can continue to research this. Can you please send me a private message with your:


Full name

Email address

Phone number


To send me a private message please click the blue button at the bottom of my post across from my name. I look forward to your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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