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Posts: 1
Registered: ‎03-29-2021

Best Buy Order Issue

[ Edited ]

Hello,

 

I placed an order for a Nvidia 3080. The package never arrived even though UPS said it did. I was told that I would get another one shipped to my local store by Saturday 3/27. 3/27 came and It was not there. I called best buy support and the person went to check on my order after 30 minutes then hung up on me. I talked to a nice person on online best buy chat who said when the item comes on the next shipment one would be set aside for me. I messaged in again today to check the status and the lady said no we will be refunding you. 

 

I do not want a refund I just want my item I have waited 6 months to buy and finally bought and never got. Can someone please help me at best buy? I hate that I keep getting different answers. I even told them I dont mind if I get a different brand 3080 as replacement I just feel screwed here. It is soooo hard to get through best buy order process and I finally did it and still no item. 

 

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Registered: ‎11-10-2008

Re: Best Buy Order Issue

Question, was the original package supposed to be delivered to the store as well or to your house?

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Registered: ‎02-08-2019

Re: Best Buy Order Issue

Hey, sportsfanatic1,

 

Thanks for reaching out, and welcome to the Best Buy Forums. I know the Nvidia 3080 was a hugely anticipated release, and I can imagine your disappointment when this did not get delivered like the carrier said it did. 

 

I'm happy to take a closer look into this and see what I can do to help out. I see that you've sent us a private message, and I will be responding there shortly to get some additional information from you.

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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